Feeling overwhelmed by the sea of user feedback? Zefi simplifies the process by automatically categorizing and prioritizing insights from various sources. This unifies the feedback in one place and enables you to quickly see trends, discover hidden gems, and make informed product decisions.

FEATURES:

• Centralization of user feedback
• Insight extraction and analysis
• Integrates with popular platforms
• Easy setup

FAQs about Zefi:  

How does Zefi work?

The user initially shares about their specific needs with the platform. Through this, the AI of Zefi tailors itself according to the user's business objectives and what types of feedback the user would collect.

Next, users connect their various feedback sources, such as surveys, social media, or customer support tickets, to Zefi's platform. Once connected, Zefi's AI automatically categorizes and tags the feedback, making it easy to identify trends, pain points, and opportunities. By analyzing these insights, users can make informed product decisions and improve customer satisfaction.

What are the benefits of using Zefi?

Zefi helps make sense of your customers’ feedback. With the automatic categorization and prioritization of feedback from sources, this saves you quite a bit of time and energy. With deeper insights into customer needs and pain points, you can make informed product decisions, improve customer satisfaction, and ultimately drive business growth.

Is Zefi easy to use?

Yes, Zefi is user-friendly. It is easy to set up, connect your feedback sources, and start analyzing your data. The intuitive interface and automated processes make it hassle-free to get great value from your customer feedback.

Can Zefi integrate with my existing tools?

Yes, Zefi can be integrated with all the tools that you likely use. Some of them include popular communication platforms such as Slack and Gmail, CRM systems including HubSpot and Salesforce, data warehouses like Snowflake, and customer support tools including Zendesk and Intercom.

And if you see that it does not integrate with a specific tool, don't worry. Their team can often make custom integrations to suit your specific needs.

Is my data secure with Zefi?

Zefi takes data security seriously and makes use of industry-standard protection. Data is encrypted at both rest and transit. The cloud security measures employed are robust, and periodic security audits are conducted as well as adherence to the data privacy regulations to further ensure the safety and privacy of your sensitive customer insights.