Question Base eavesdrops on Slack and grabs all the important things for you to build a continuously updated knowledge base. You won’t have to search for a needle in the hay anymore or provide redundant answers every time.

FEATURES:

• Track questions
• Automatic responder
• Capture answers

FAQs about Question Base:

How does Question Base work?

Question Base works as the virtual assistant that takes notes for your team. It eavesdrops on your discussions on Slack, parses out the key points for you, and files away a knowledge base. So when a new question is asked, which has already been answered, Question Base will identify the proper response.

What kind of data does Question Base capture?

Question Base saves the knowledge shared on your specific Slack channels. Some of the information captured includes things such as the solutions to the most common questions, project-specific information, problem-solving strategies and techniques, and recommended guidelines. It’s one of those tools that store all the ideas and concepts that are the key to solving complex tasks and challenges.

What applications is Question Base useful for?

For sales teams, it can be a game-changer by quickly providing answers to customer questions, helping new hires get up to speed faster, and identifying areas where product knowledge might be lacking.

In customer support, Question Base can speed up response times, improve the accuracy of information provided to customers, and reduce the learning curve for new agents.

What are the benefits of using Question Base?

Question Base helps your team work smarter, not harder. By capturing and organizing your team's knowledge, it saves everyone time by providing quick answers to common questions. New employees get up to speed faster, and existing team members can focus on more complex tasks. Plus, it helps prevent information from slipping through the cracks.

How much does Question Base cost?

Question Base offers three pricing plans to fit different team sizes and needs.

• Essential: Starting at $100 a month for up to 30 people, this plan includes core features like unlimited users, usage, and answers, along with essential analytics and support.
• Premium: For $300 a month (up to 30 people), you get everything in the Essential plan plus advanced features like categories, granular permissions, and a public-facing Question Base.
• Enterprise: If your team is larger than 30 people or has specific security requirements, the Enterprise plan offers custom pricing and includes features like SAML SSO, MSA, and concierge support.

You can try out Question Base with a 14-day free trial before committing to a plan.